Orders, Delivery & Support FAQs

Where do you deliver in South Africa?

We deliver nationwide, including major cities, towns, and most outlying areas across South Africa.

 

How much does delivery cost?

Delivery costs vary depending on your location and the size of the product. Shipping is calculated at checkout or can be confirmed before placing your order.

 

How long does delivery take?

Delivery typically takes a few working days depending on your location within South Africa.

Can I track my order?

Yes, once your order has been dispatched, we provide tracking details where applicable.

 

What if something arrives damaged?

We will assist you immediately with replacements or claims - your satisfaction is our priority.

 

Can I change or cancel my order?

Orders can be changed or cancelled before dispatch. Please contact us as soon as possible if you need to make changes.

What is your returns policy?

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. 

 Exchanges
If you are not happy with the product we will exchange it or refund you. Just send us an email to info@discover.co.za and we will arrange everything.

 Shipping
We will pay the shipping costs if you would like to return an item.

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
Then your refund will be processed